transcend360 can provide help, support and guidance at all stages of the contract lifecycle, from a single day to facilitate a requirements definition meeting through to full contract support. We have developed a comprehensive MPS Best Practice Model based on the ITIL lifecycle and can provide services that support the following areas:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Within each area we offer a fully bespoke service that is unique and focussed on each clients needs.
We can also support organisations with the requirement to secure their print and scan infrastructure and services.
Download our Service Summary brochure to find out how transcend360 can support your organisation
An organisations printing infrastructure is a strategic asset and should be managed as such. transcend360 work with key stakeholders to assess possibilities, cost, risk and ultimately select the right strategic direction.
Service design explores business requirements and supports the development of services that meet the business demands. We follow the ITIL definition of service design and consider all elements relevant to service delivery not just the technology.
Service transition takes the service design and moves it into an operational state. We support procurement, deployment and transition (project management/change management).
The requirement to manage the service does not stop once the service has been fully implemented and is operating (BAU). The focus shifts from implementation to Service Assurance (SA).
Continual Service Improvement (CSI) goes beyond basic Service Assurance and looks to ensure that the service is continually reviewed and opportunities to improve the service are identified.