Service Transition

Service transition takes the service design and moves it into an operational state.  transcend360 offer three distinct but clearly related services within this phase:

  • Procurement Support
  • Service Deployment & Project Management
  • Change & Transformation Management

Procurement Support
Procurement of an MPS should not be approached in the same way as the purchase of print devices.  An MPS is a service and therefore needs to be approached in the same way as procurement of any other IT services.  Often the procurement of a MPS is led by the procurement or facilities functions.  Although they have significant skills and experience with buying products, often they have limited experience in the procurement of IT services.  This can significantly impact on the effectiveness of the procurement process and can lead to high procurement costs and an extended procurement lifecycle plus may result in inadequate evaluation of potential partners and their proposed solution.

We typically go through a 5 stage process when supporting the procurement of a service:

  • Define and document the business and technical requirements
  • Translate the requirements into a service design and specification
  • Produce procurement documentation e.g. RFI / RFP
  • Support supplier selection
  • Negotiate the contract

transcend360 are able to lead or support the full procurement process making complex procurement simple working as part of your procurement team.  We have market specific experience and provide a truly Independent and unbiased service acting entirely on behalf of our clients enabling the Customer to remain in control of the procurement process.

Service Deployment & Project Management
Many organisations fail to recognise that printing is business critical and therefore any change has to be actively managed and should not be left to chance.  The implementation of an MPS is typically enterprise wide and success or failure of the project has massive implications for the business.

transcend360 have developed our own project management methodology blending standard Project Management methods (PRINCE2) with industry experience to develop a project management methodology tailored to the unique demands of implementing a MPS. transcend360 are able to provide professional project management expertise enhanced with industry specific skills. We can also provide resources to support project recovery if an in-house project is beginning to fail.

Change & Transformation Management
Implementing a MPS is more than just simple project delivery. Almost every business process has some element of printed output and therefore any change to the printing infrastructure can have profound impacts across the business. A MPS affects the way the business and users work and change needs to be managed.

transcend360 have developed our own project management methodology blending standard Project Management methods (PRINCE2) with industry experience to develop a project management methodology tailored to the unique demands of implementing an MPS.  We are able to provide professional project management expertise enhanced with industry specific skills.  Our hands on consultants have highly developed communications skills and can work at all levels within the Customer ensuring full stakeholder engagement and buy in.

We can also provide resources to support project recovery if an in-house project is beginning to fail.
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